1.1  VeoChat is an online interactive product applicable to both the mobile App and the PC web version. The Services may include, but are not limited to: private chats, group chats, multi-user voice rooms, chat rooms, social matching, user profile browsing, content posting, interactions, reporting and blocking between you and other users; as well as images, audio, video, text, digital content, virtual items, subscription services, and other online features.

1.2  We reserve the right to modify, temporarily or permanently suspend the provision of the Services (or any part thereof) at any time, with or without prior notice. You agree that we shall not be liable to you or any third party for any modification, suspension, or termination of the Services, except as otherwise mandated by applicable law.

1.3  If you engage in fraudulent behavior or breach any obligation under these Terms, we may suspend or terminate your use of the Services. Such termination or suspension may take effect immediately and without prior notice. Without prejudice to our other rights, we may also take measures including deleting content, restricting functions, freezing virtual items, restricting login, banning devices, restricting payments, refusing refunds, refusing re-registration, holding relevant parties accountable, or reporting to competent authorities as required by law.

1.4  You agree and accept that we may establish general rules and restrictions regarding the use of the Services, including but not limited to data retention periods, message or content storage space, room duration, posting frequency, account security mechanisms, device login limits, daily interaction limits, upload standards, risk control review thresholds, and rules for handling inactive accounts. You further agree that we have the right to change the general rules and restrictions regarding the use of the Services at any time at our discretion, with or without prior notice.

1.5  Due to applicable laws, export controls, trade restrictions, sanctions requirements, platform rules, payment channel restrictions, or our compliance policies, the Services may not be available in certain countries, regions, or to certain individuals or entities, or only partial features may be available. You represent and warrant that you will not use the Services in any jurisdiction prohibited by applicable laws, sanctions, or trade restrictions, and that you will not access or use the Services on behalf of any restricted person or entity. We have the right to restrict, refuse, or terminate the provision of the Services to specific regions, devices, accounts, or users based on compliance assessment results. Please note that we do not provide Services to the following countries and regions, including but not limited to: Crimea, Cuba, Iran, North Korea, Syria, Sudan, Russia, Belarus, Venezuela, Myanmar, Afghanistan, and Palestine.

2.1  To provide you with better Services, you need to create a user account using an email address. You may also choose to log in to VeoChat using a third-party platform account (e.g., Google), and we will create an account associated with your third-party platform account. When logging in to the same account on different devices or through different channels, you should ensure that the login credentials are lawfully obtained and under your control.

2.2  When using the Services, you represent and warrant that all information you submit for creating a user account is true and correct, and that you have all rights to submit such information.

2.3  You agree to promptly update any information associated with your account when necessary (including but not limited to your email address, etc.) to ensure the accuracy and authenticity of your account information. You shall bear the consequences of any account security issues, notice delivery failures, dispute handling, service interruptions, or rights impairments caused by your failure to update information in a timely manner.

2.4  You are responsible for all activities conducted under your account. Therefore, we recommend that you keep your account and password secure, and you are prohibited from selling, lending, transferring, or otherwise allowing others to use your account for any purpose. Except as expressly required by applicable law, we shall not be liable for any account losses caused by your failure to safeguard your account, device loss, password leakage, third-party attacks, social engineering fraud, jailbroken/rooted environments, malware, or other circumstances not caused by our intentional misconduct or gross negligence.

2.5  You agree that if we have reason to believe or suspect that you may have violated these Terms or other policies, we have the right to terminate or restrict your account at any time, or otherwise revoke your access and use of the Services. You agree that we shall not be liable for any issues arising from refusing your use of the Services (or any part thereof), terminating or restricting your account, etc., except as otherwise mandated by applicable law.

2.6  You understand and agree that you only obtain a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Services and associated accounts within the scope agreed in these Terms. Except as otherwise expressly provided by applicable law, the account itself, account identifiers, user IDs, room IDs, virtual items, levels, badges, interaction records, and other data within the Services do not constitute your acquisition of any property rights from us.

3.1  We provide you with a "coin" recharge paid service. For example, you can send virtual gifts to other users, room owners, hosts, creators, or other recipients in scenarios supported by the Services. The value unit of each virtual gift is "coin," which varies depending on the value of the selected virtual gift. When you select a virtual gift on the chat page, the required number of "coins" will be displayed, and once you choose to exchange, the corresponding number of "coins" will be deducted from your account balance.

3.2  Without prejudice to applicable law, we have the right to verify and determine the coins, virtual gifts, consumption records, and related service data in your account based on our server records, payment records, risk control records, accounting records, and other available evidence. Except in cases of obvious system error or as otherwise mandated by applicable law, our reasonable determinations based on the foregoing records will serve as an important basis for dispute resolution. We may, at our sole discretion, add, modify, replace, or terminate features or services that require the use of coins, or adjust the cost, method, scope of application, validity period, and usage rules for exchanging coins. Please note that coins have no value outside of VeoChat and the service scenarios we expressly permit, and therefore can only be used in conjunction with the Services.

3.3  Please note that "coins," virtual gifts, and other virtual items cannot be transferred to others, nor can they be exchanged for any fiat currency, and must not be mortgaged, pledged, inherited, divided, monetized, or asserted as property rights against any third party. Except for in-product usage scenarios that we expressly permit, you may not buy, sell, resell, top up on behalf of others, engage in off-platform transactions, engage in fraudulent transactions for profit, or use virtual items for off-platform circulation in any manner. We reserve the right to revoke, restrict, recall, or adjust your license to use "coins" or other virtual items at any time within a reasonable scope of business arrangements, system maintenance, compliance requirements, risk control needs, or product adjustments.

3.4  You understand and agree that sending virtual gifts to other users, room owners, hosts, creators, or other recipients constitutes a digital interactive consumption behavior initiated by you within the Services, and is not a bank transfer, payment settlement, escrow, stored value, remittance, securities, investment, wealth management, or other financial service. Except as otherwise expressly provided by applicable law, once a gift is completed, the corresponding coins or virtual gifts shall be deemed consumed and are generally irrevocable, non-returnable, non-exchangeable for cash, and do not automatically confer any creditor's rights, revenue rights, co-ownership rights, or other property rights against the recipient. The recipient's possible withdrawal, revenue share, or real-world revenue qualifications under other independent rules do not change the nature of your consumption as an ordinary end user under these Terms.

3.5  If we reasonably suspect that any payment, recharge, gift-giving, or account activity involves fraud, card fraud, chargebacks, money laundering, evasion of risk control, abuse of refund policies, illegal profit-making, black market scripts, abnormal device environments, or other illegal or irregular circumstances, we have the right to refuse transactions, suspend delivery, revoke corresponding benefits, freeze related virtual items, restrict account functions, request supplementary verification materials, refuse refunds, or take other necessary measures. If you initiate a chargeback, reversal, or payment dispute, we have the right to suspend the relevant account, deduct corresponding benefits, or seek compensation from you for related losses before the investigation is completed.

3.6  For information regarding refunds, please refer to the Refund Policy or the relevant purchase page. Except as otherwise mandated by applicable law, expressly stated on the purchase page, or agreed by us in writing, recharged coins, consumed virtual gifts, and other digital content that has been actually delivered are generally non-refundable.

4.1 User Conduct

You shall be fully responsible for all code, video, audio, images, information, data, text, software, music, sound, photographs, graphics, messages, or other materials (hereinafter referred to as "Content") that you upload, post, publish, or display (hereinafter referred to as "Upload") through the Services or otherwise use, as well as for your interaction with other users, room owners, hosts, creators, or third parties. We reserve the right to investigate users who violate these Terms and take appropriate legal action, including but not limited to removing infringing content from the Services, suspending or terminating the accounts of violators, revoking function permissions, preserving evidence, reporting to payment channels or platforms, and reporting to law enforcement authorities. You agree not to engage in the following:

Submitting, transmitting, or otherwise uploading the following content:

(i) Content that infringes the intellectual property rights, portrait rights, name rights, privacy rights, reputation rights, data rights, trade secrets, or other legitimate rights and interests of others;

(ii) Content that infringes the privacy rights of others, or causes privacy, safety, stalking, harassment, extortion, threats, personal risk, or other harm to others;

(iii) Content containing software viruses, malicious code, Trojans, crawlers, automated scripts, plug-ins, reverse engineering tools, cheating tools, or any other computer code, files, or programs intended to interrupt, disrupt, limit, scrape, monitor, or interfere with the functionality of any computer software, hardware, network, device, account, or telecommunications equipment;

(iv) Content that constitutes unsolicited or unauthorized advertising, promotional materials, commercial solicitation, off-platform traffic diversion, fraudulent order information, proxy recharge information, pyramid schemes, chain sales, gambling solicitation, lottery solicitation, investment and wealth management promotion, loan promotion, virtual currency promotion, fraud scripts, phishing links, or any other form of solicitation;

(v) Content that is illegal, harmful, threatening, abusive, harassing, infringing, excessively violent, defamatory, vulgar, obscene, pornographic, involving minors, exploitative, non-consensual, coercive, or soliciting commercial sexual services, hateful, discriminatory, racist, nationalist, extremist, depicting self-harm, encouraging suicide, abuse, or otherwise objectionable; or

(vi) Other content that we consider objectionable or that may infringe the rights of us or our users and is therefore inappropriate for uploading;

(vii) Content that fabricates, impersonates, or implies a false affiliation with us, our employees, affiliates, partners, official rooms, customer service personnel, verified entities, or other users;

(viii) Content containing others' contact information, payment information, external social media accounts, addresses, identification documents, bank information, or other sensitive information that you have no right to disclose or make public;

(ix) Content intended to organize, facilitate, or induce offline transactions, private transfers, offline meetings, sexual transactions, escort services, human trafficking, illegal recruitment, money laundering, regulatory evasion, or other high-risk activities.

b. Interfering with or disrupting the Services or the servers, networks, risk control systems, payment systems, review systems, or other infrastructure connected to the Services, or violating any requirements, procedures, policies, or regulations of the networks connected to the Services;

c. Using any device, software, program, interface, robot, crawler, or other means to interfere with or attempt to interfere with the normal operation of the Services or any activities conducted on the Services;

d. Attempting to decipher, decompile, disassemble, reverse assemble, reverse engineer, mirror, copy, scrape, train, fine-tune, extract parameters, infer prompts, bypass interface restrictions, or otherwise attempt to discover any software, models, algorithms, weights, source code, databases, or security mechanisms that constitute or comprise the Services;

e. Impersonating any person or entity, or misrepresenting, fabricating identity, borrowing identity, misappropriating avatar materials, or otherwise misleading others into believing that you are affiliated with any person or entity;

f. Using the Services without authorization for any commercial, agency operation, intermediary brokering, customer service outsourcing, data collection, public opinion monitoring, advertising placement, gray/black market activities, chat companion industry chains, account renting/selling, traffic conversion, or other unauthorized purposes;

g. Promoting, organizing, participating in, or facilitating any illegal or potentially illegal activities or transactions, including but not limited to fraud, gambling, money laundering, illicit goods trading, cybercrime, illegal fundraising, false marketing, infringing distribution, pirated content dissemination, and fraudulent traffic manipulation;

h. Infringing the legitimate rights and interests of other users through abuse, insult, threat, coercion, discrimination, stalking and harassment, spamming, malicious reporting, malicious negative reviews, malicious matching, malicious ordering, malicious room occupation, malicious recording and screen-capturing for dissemination, privacy dissemination, cyberbullying, or other means;

i. Bypassing, testing, probing, evading, or disrupting any control measures we have implemented for age restrictions, content review, risk control restrictions, payment security, geographic restrictions, device restrictions, account restrictions, ban measures, or other compliance requirements;

j. Creating multiple accounts to circumvent restrictions, commit repeat violations, fraudulently obtain benefits, manipulate traffic, harvest subsidies, test risk control, evade bans, or disrupt service order;

k. Other behaviors that violate laws and regulations, infringe the legitimate rights and interests of us or other users, interfere with the normal operation of the Services, or are not expressly authorized by us.

4.2 Content Responsibility

For private chats, group chats, multi-user voice rooms, chat rooms, profile interactions, gift interactions, and other social activities between you and other users, you should independently assess the risks and bear the corresponding responsibility. You should understand that other users are not controlled by us, and we cannot guarantee the authenticity of any user's identity, behavioral compliance, performance capability, expressed positions, or communication purposes. For scenarios such as public rooms, chat rooms, activity feeds, and public profiles that can be seen or heard by others, you should independently determine whether to disclose personal information, whether to continue interactions, and whether to participate in any subsequent off-platform arrangements.

Please note that successful uploading of content does not constitute our endorsement of the legality or appropriateness of such content.

4.3 Content Review and Removal

We will implement content review control measures to ensure that the interactive content between you and other users, as well as other content within the Services, complies with relevant laws and regulations, these Terms, and other policies. If our review control measures detect any content that violates the law, these Terms, or policies, we may manually review the flagged content and/or other content associated with the account, and take appropriate action, including but not limited to restricting display, collapsing, blocking, removing content, muting, banning, kicking from rooms, restricting matching, restricting private chats, freezing gift functions, restricting withdrawal linkage, terminating user accounts, or reporting content to relevant competent authorities. We strive to strike a balance between privacy and safety, and we appreciate your understanding and cooperation in complying with our Terms and policies. You understand and agree that we have no obligation to conduct prior review of all content, nor do we guarantee that all infringing content will be promptly identified, intercepted, or removed.

We have the right to refuse and/or remove any content that we determine, at our discretion, violates the above provisions, and based on the circumstances of the violation, take measures including but not limited to warnings, service restrictions, suspension or termination of account access. If you become aware of any violations of these Terms or policies while using the Services, please contact us via email at contact@veo-chat.com.

4.4 Non-Commercial Use

The Services are provided for personal use only. Unless otherwise expressly authorized in these Terms or the Services, you may not display, distribute, license, perform, publish, copy, reproduce, create derivative works from, modify, sell, resell, exploit, transfer, or upload any part of the Services for any commercial purpose.

4.5 Reporting, Blocking, and Self-Protection

We may provide you with tools for reporting, blocking, screening, exiting rooms, restricting visitors, restricting private chats, or other safety tools, but we do not guarantee that such tools will be adequate, continuous, or absolutely effective in all circumstances. You should use such tools appropriately and, when necessary, cease interactions, preserve evidence, seek platform customer service assistance, or seek help from competent authorities. Except as otherwise mandated by applicable law, we shall not be liable for transactions, meetings, disputes, or any subsequent actions that occur between you and other users outside of the Services.

5.1 VeoChat Intellectual Property Rights

You acknowledge and agree that the Services may contain content or features protected by copyright, patents, trademarks, trade secrets, or other proprietary rights and laws ("Service Content"). Unless expressly authorized by us, you may not modify, copy, scrape, rent, lease, lend, sell, distribute, or create derivative works of the Services or Service Content, in whole or in part; provided that the foregoing does not apply to content that you upload and for which you hold legitimate rights.

While using the Services, you may not engage in or use any data mining, machine scraping, automated collection, or similar data gathering or extraction methods. If you are prohibited from accessing the Services (including by blocking your IP address, device identifier, account, payment instrument, or other identifying identifier), you agree not to take any measures to circumvent such blocking (e.g., by hiding your IP address or using a proxy IP address). Except as expressly authorized in this Agreement, any other use of the Services or Service Content is strictly prohibited.

All data, designs, interfaces, processes, features, trademarks, domain names, trade names, patents, software, technology, content, algorithms, models, weights, training results, risk control mechanisms, and other related rights that constitute VeoChat and its Services are owned by us, our affiliates, and our partners. You may not copy, modify, or create derivative works; may not reverse engineer, reverse assemble, or otherwise attempt to discover any source code; and may not sell, transfer, sublicense, or otherwise transfer any rights in the software. We reserve all rights not expressly granted in this Agreement.

5.2 User Content Intellectual Property Rights

For any content or other materials that you upload through our Services or share with other users or recipients, you represent and warrant that you possess all necessary rights, authorizations, or legal bases for such content, including but not limited to the intellectual property rights contained therein.

As between you and us, except as otherwise provided by applicable law, you retain your rights in the original user content for which you hold legal rights.

For the purposes of providing, operating, storing, transmitting, displaying, distributing, promoting, providing customer support, handling disputes, reviewing reports, ensuring content safety, model safety, service optimization, product development, statistical analysis, compliance fulfillment, and rights protection of the Services, you agree to grant us and our affiliates and service providers a global, non-exclusive, royalty-free, transferable, sublicensable license, enabling us to use, copy, store, process, convert, modify, adapt, display, transmit, publish, create backups of, review, and otherwise utilize your User Content within the aforementioned necessary scope. For User Content that you actively publish, publicly display, or authorize for public dissemination, you further agree that we may reasonably use such content in marketing, product demonstrations, case studies, event pages, or social media promotions related to the Services, provided that we will endeavor to avoid unnecessarily disclosing your sensitive personal information without reasonable necessity.

You acknowledge and agree that any questions, comments, suggestions, ideas, feedback, or other information you provide to us regarding VeoChat and its Services is non-confidential information, and we have the right to use and disseminate such content without restriction for any commercial or other purpose without seeking your confirmation.

5.3 Intellectual Property Complaints

If you believe that a work in which you hold intellectual property rights has been infringed, you should file an infringement complaint with us in accordance with the following procedure.

We will process and investigate notices of alleged infringement and take appropriate action against any suspected or actual infringement in accordance with the Digital Millennium Copyright Act ("DMCA") and other applicable intellectual property laws. Notices claiming copyright infringement should be sent by email to contact@veo-chat.com (Subject: "DMCA Takedown Request"). To meet the legal validity requirements of the DMCA, your takedown request must include the following information:

a. Electronic or physical signature: The electronic or physical signature of the authorized representative of the intellectual property owner;

b. Proof of intellectual property ownership: A description of the work or other intellectual property that you claim has been infringed, along with proof of intellectual property ownership, such as a copy of the work itself;

c. Infringing material: A description of the location where you claim infringing material was found in the Services, with sufficient detail for us to locate it on the Services;

d. Contact information: Your address, telephone number, and email address;

e. Good faith declaration: A statement that you have a good faith belief that the infringing material was not authorized by the intellectual property owner, its agent, or the law;

f. Accuracy declaration: A statement that the information in the request is accurate and that you are the intellectual property owner or are acting on behalf of the intellectual property owner.

We will review all valid takedown requests and, where appropriate, remove or disable access to the relevant content.

If you file a malicious complaint, submit false materials, or abuse the intellectual property notice mechanism, you may be personally liable for any resulting legal responsibility and for any losses caused to us or others.

5.4 Counter-Notification

If you believe that the removed (or access-disabled) content does not constitute infringement, or that you have obtained authorization from the intellectual property owner, agent, or pursuant to legal requirements, you may send a counter-notification to our email at contact@veo-chat.com containing the following information:

a. Physical or electronic signature: Your physical or electronic signature;

b. Removed content and proof of ownership: The user content that was removed or access-disabled, including the location where it appeared before removal or disabling. Along with proof of intellectual property or authorization, such as a copy of the work itself;

c. Good faith declaration: A statement that you have a good faith belief that the content was removed or disabled due to mistake or misidentification;

d. Contact information: Your name, address, telephone number, and email address.

After receiving a valid counter-notification, we will, as appropriate, restore the removed content unless the complainant notifies us that it has filed a lawsuit in court to prevent the restoration of the content.

If you submit a false counter-notification, you may be subject to corresponding liability.

Our Services may involve third-party links, third-party payment channels, third-party login interfaces, third-party content, third-party advertisements, third-party plug-ins, or other third-party websites and resources. These links direct users to other websites, pages, applications, services, and resources on the internet. We have no control over and are not responsible for these websites and resources. You further acknowledge and agree that we shall not be directly or indirectly liable for any damages or losses caused or alleged to be caused by, or in connection with, any content, activities, goods, or services obtained from or through any such websites or resources. Any transactions between you and third parties during your use of the Services are solely between you and the third party, and we shall not be liable for any losses or claims you may have against such third parties.

You can log in to VeoChat using your email, Google account, or other methods. To enable this function, we may require you to authenticate, register, or log in on third-party social network platforms. Please note that the use, storage, and disclosure of your information by third-party social network platforms is entirely governed by their privacy policies, and we are not responsible for the data processing or other behaviors of any third-party social network platform that may be enabled within the Services. If a third-party platform interrupts services, changes interfaces, refuses authentication, restricts accounts, revokes authorization, or otherwise affects your login or user experience, we shall not be liable for any resulting losses.

We value the online safety of minors and do not wish to receive information related to minors under the age of 18. Therefore, you must not post or submit any personal information of minors under the age of 18, or information sufficient to locate such minors, on or through the Services. If you are under 18 years of age, please do not attempt to submit any information to or use the Services. The Services are available only to natural persons who have reached the age of 18. You represent and warrant that you are at least 18 years of age when registering, accessing, or using the Services, and that you possess the full civil capacity necessary to enter into and perform these Terms. If you are under 18 years of age, you may not register, access, or use the Services, nor may you submit any information to the Services.

We have the right to take reasonable measures to verify your age, identity, or eligibility, including but not limited to requiring you to provide a date of birth declaration, age confirmation, identity verification materials, payment information verification, device environment verification, or other proof that we reasonably deem necessary. If you refuse to cooperate with verification, submit false information, or we have reason to suspect that you are under 18 years of age, we may refuse registration, restrict functions, suspend transactions, freeze accounts, remove content, terminate services, and, when necessary, delete relevant data or take other appropriate measures.

You must not post, display, disseminate, or submit on or through the Services any personal information, images, voice recordings, videos, contact information, or location information of minors under the age of 18, or any information sufficient to identify, locate, contact, induce, or harm minors. You must also not use the Services to establish inappropriate contact with minors, disseminate inappropriate content involving minors, or induce, recruit, harass, threaten, exploit, or harm minors in any form.

Through this Minor's Policy, we are committed to providing all users with a safe and compliant environment, ensuring that users who meet the age requirements fulfill their legal and ethical responsibilities when accessing our website.

9.1  You assume all risks of using the Services. The Services are provided on an "as is" and "as available" basis. We provide no warranties of any kind regarding the Services, whether express, implied, or statutory, including but not limited to warranties of merchantability, fitness for a particular purpose, ownership, and non-infringement. To the maximum extent permitted by applicable law, we also do not guarantee that the Services will be continuously available, uninterrupted, without delay, without vulnerabilities, without errors, without attacks, without compatibility issues, or continuously compatible with any devices, systems, browsers, platforms, networks, payment channels, or third-party services.

9.2  We do not guarantee that (I) the Services will meet your requirements; (II) the Services will be uninterrupted, timely, secure, or error-free; (III) the results obtained through using the Services will be accurate or reliable; or (IV) the quality of any products, services, information, or other content that you purchase or obtain through the Services will meet your expectations.

9.3  Although every user must agree to these Terms, we cannot guarantee that every user is at least 18 years of age, and we are not responsible for any content, communications, or other behaviors produced by users under 18 who violate these Terms by using or accessing the Services. In addition, other users (including unauthorized users or "hackers") may post or distribute offensive or obscene materials through the Services, and you may be exposed to such offensive or obscene materials; at the same time, others may also obtain your personal information through your use of the Services and may use your information for purposes you did not anticipate. We are not responsible for the use of any personal information you disclose on the Services. Please be careful about the types of information you post on the Services or disclose to other users. We are not responsible for the actions of other users (including unauthorized users), whether such actions occur during the use of the Services or otherwise. Under no circumstances shall we be liable for any losses or damages (including personal injury or death) caused by any person's use of the Services or any content posted or transmitted to users. Any disputes, damages, personal risks, property losses, emotional distress, or other consequences arising between you and other users from chats, voice rooms, gift interactions, off-platform communications, offline arrangements, third-party payments, external link redirection, or other interactions shall, in principle, be borne by the relevant actors.

To the maximum extent permitted by applicable law, and without prejudice to any non-excludable statutory rights, we and our directors, officers, employees, agents, affiliates, service providers, licensors, and partners shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of profits, loss of revenue, loss of business, loss of opportunity, loss of data, loss of reputation, loss of goodwill, costs of procuring substitute services, costs of service interruption, equipment damage, emotional distress, or other intangible losses, even if we have been advised or are aware of the possibility of such damages.

The foregoing limitation of liability applies to any claims arising from or relating to: (i) your access to or use of the Services, or inability to access or use the Services; (ii) any actions, content, statements, promises, or transactions of any third party on the Services; (iii) any content, virtual items, information, or output obtained from the Services; (iv) unauthorized access, use, or alteration of your transmissions, account, or content; and (v) any review, restriction, refusal, deletion, freezing, banning, termination, or other measures we take based on these Terms, laws and regulations, platform rules, risk control requirements, or reasonable business judgment.

To the maximum extent permitted by applicable law, our cumulative total liability to you shall be limited to the lower of the following amounts: the amount you actually paid to us for the Services in the twelve (12) consecutive months preceding the relevant claim, or one hundred (100) US dollars. The foregoing limitation does not apply to damages arising from our intentional misconduct, fraud, or liabilities that applicable law expressly provides cannot be limited.

11.1  You agree to defend, indemnify, and hold harmless us and our subsidiaries, affiliates, officers, directors, employees, agents, and licensors (collectively, the "VeoChat Parties") from and against any claims, lawsuits, losses, damages, expenses (including reasonable attorneys' fees) arising from or relating to:

a. Your use of the VeoChat Services, including any content or activity generated under your VeoChat account;

b. Your breach of these Terms, including violation of any applicable law or infringement of third-party rights; or

c. Any dispute between you and other users of the VeoChat Services;

d. Any information, content, materials, or representations you submit being untrue, inaccurate, incomplete, or misleading;

e. Any chargebacks, refund abuse, fraudulent payments, infringement complaint abuse, malicious reporting, black market activities, or other improper conduct you engage in.

11.2  You acknowledge that breach of these Terms may cause us irreparable harm. Therefore, in addition to other available legal remedies, we have the right to seek injunctive or other equitable relief against you. To the extent permitted by applicable law, you agree to waive any claim requiring us to post a bond or other security in seeking such relief.

12.1  These Terms and any separate agreements we provide to you shall be governed by and construed in accordance with the laws of Hong Kong, without regard to other conflict of law principles. However, if the mandatory consumer protection laws of your jurisdiction grant you non-waivable statutory rights, such mandatory provisions shall not be excluded by these Terms to the extent required.

12.2  Any dispute arising out of or relating to these Terms or other separate agreements (including any question regarding their existence, validity, or termination) shall be submitted to and finally resolved in accordance with the Hong Kong International Arbitration Centre (HKIAC) Administered Arbitration Rules (the "HKIAC Rules") in effect at the time, with the seat of arbitration in Hong Kong. The language of the arbitration shall be English, unless we otherwise agree to use Chinese. The arbitral award shall be final and binding on both parties.

12.3  Any dispute resolution proceedings shall be conducted on an individual basis only and may not be brought as a class action, representative action, or as a named or unnamed member of a class action, consolidated action, representative action, or private attorney general action. Your access to and continued use of the Services constitutes your express consent to this waiver. If a court of competent jurisdiction determines that any portion of this class action waiver or dispute resolution arrangement is unenforceable with respect to a particular claim, such unenforceability shall apply only to that extent, and the remainder of this section shall continue in full force and effect.

13.1  These Terms and/or any other agreements or policies shall remain in effect until terminated by you or us. You may terminate these Terms at any time by ceasing to access or use the Services or by canceling your paid subscription. The Services provide an account cancellation function; you may submit a cancellation application in accordance with the applicable process; however, we may, to the extent permitted by applicable law, continue to retain relevant information for the purpose of fulfilling legal obligations, handling disputes, retaining transaction records, implementing security and risk control, combating illegal activities, handling complaints and reports, maintaining system backups, or achieving other legitimate and necessary purposes. If you are a paid subscription user, the handling of subsequent fees will follow the corresponding rules of the payment processor (as designated or recognized by us). We may terminate these Terms and revoke your right to access or use the Services for any reason, including your actual or suspected violation of these Terms and any other policies, with or without notice to you.

13.2  If your account has not been logged in, accessed, or otherwise remained active for twelve (12) consecutive months, we may classify the account as a "dormant account." Before processing a dormant account, we may notify you via your registered email, in-app messages, pop-ups, announcements, or other reasonable means, and require you to re-log in, verify your identity, or complete activation within a reasonable period specified in the notice (usually no less than thirty (30) days). If you fail to complete the corresponding actions within the aforementioned period, we have the right to take measures including suspending use, restricting functions, reclaiming account identifiers, reclaiming usernames, deleting non-essential content, canceling accounts, deleting relevant data, or other reasonable measures based on the operational needs of the Services.

However, under the following circumstances, we may not immediately delete, or may continue to retain all or part of the account information, content, or records within the necessary scope:

(a) Applicable law, regulatory requirements, judicial/administrative authority requirements, platform rules, or accounting and tax rules require us to continue retaining such information;

(b) There are pending complaints, reports, appeals, disputes, arbitrations, lawsuits, investigations, or evidence preservation needs;

(c) There are unutilized paid benefits, pending refund matters, transaction records, accounting records, or tax materials that must be retained by law under the account;

(d) Continued retention is necessary based on security, risk control, anti-fraud, anti-money laundering, sanctions compliance, system integrity, troubleshooting, backup recovery, or other compliance reasons.

You understand and agree that: for the handling of dormant accounts, we will, to the extent permitted by applicable law, endeavor to take a handling approach commensurate with the nature of the business, storage costs, system status, compliance requirements, and user rights; however, we do not guarantee that dormant accounts can be restored at any time, nor do we guarantee that all historical content, friend relationships, room records, interaction records, virtual items, or other data under a dormant account can be retained or fully recovered long-term.

13.3  We reserve the right to transfer, assign, or subcontract the Services to any third party. To the extent required by applicable law, we will notify you in a reasonable manner. Your continued use of the Services constitutes your agreement and acceptance.

We may update these Terms from time to time. Therefore, we recommend that you periodically review these Terms to stay informed of any changes. If we make material changes to these Terms, we may notify you through in-Service announcements, emails, pop-up notifications, or other reasonable means. Except as otherwise required by applicable law, the revised Terms will take effect on the effective date specified in the announcement or notice. If you continue to access or use the Services after the changes take effect, you will be deemed to have accepted the updated Terms; if you do not agree with the changes, you should stop using the Services and, if necessary, cancel your subscription or apply for account cancellation.

15.1  If any part of these Terms is determined to be illegal, invalid, or unenforceable for any reason, such determination shall not affect the validity and enforceability of the remaining provisions, and the provision in question shall be enforced to the maximum extent possible to give effect to the parties' intent.

15.2  These Terms, together with the Privacy Policy and other published policies, constitute the entire agreement between us and you regarding your access to and use of the VeoChat Services, and supersede any prior oral or written communications, representations, or agreements between us regarding such matters. In the event of any inconsistency between these Terms and any special rules, activity rules, purchase page descriptions, or specific feature page terms, the special provisions made for the specific matter shall prevail for that specific matter; however, if such special provisions do not expressly exclude the application of these Terms, these Terms shall continue to apply in conjunction therewith.

15.3  Our failure or delay in exercising any right under these Terms shall not constitute a waiver of such right. Any waiver shall be effective only if expressly made in writing.

15.4  Headings in these Terms are for convenience of reading only and do not affect the interpretation of the content.

If you have any questions or suggestions regarding these Terms, please feel free to contact us at contact@veo-chat.com.